How do I report a burglary?

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If you have been burgled, you will need to do the following:

  1. Get out of the house straight away as the burglar may still be inside.
  2. Contact the Police, report the incident, they will give you a crime reference number (keep this safe as you will need it when making an insurance claim).
  3. When the Police arrives, show them paperwork or serial numbers for any possessions missing.
  4. Do not touch anything – the Police may need to take fingerprints.
  5. Once inside the property, get a pad and pen and make a note of what is missing and/or damaged.
  6. If you believe debit or credit cards have been taken, contact your bank or credit card company.
  7. Make arrangements to make your home more secure.
  8. Contact your insurance company.

You will need to have the following handy:

  • Receipts of property damaged or missing with serial numbers.

When you suffer a burglary in your home you may not be covered under your insurance on these conditions:

  • You left a window or door open and/or unlocked.
  • If you have a burglar alarm and you did not activate it.
  • If there is no evidence of forced entry.
  • You did not state the correct type of locks your property has when filling out an application form for insurance.
  • You did not report the incident to the Police.
  • You did not secure valuables in your outside space.
  • If you left your home unoccupied for a long period of time.
  • If you use your home as a place of work and did not divulge it to your insurer.