How to report a gas leak?

Picture of gas flame
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Follow this guide:

Call the National Grid on 0800 111999.

If a fire breaks out, dial 999.

  • Evacuate your family from the property immediately.
  • Turn off the gas meter (if safe to do so) by turning the valve to the right.
  • Open all doors and windows (if safe to do so) by keeping them open until an engineer has arrived to make the property safe.
  • NEVER smoke near the area.
  • NEVER light a match or flick a switch near the area.