How to complain about a product or service

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How to complain about a product or service

We have helped many people deal with consumer issues as well as more serious issues in relation to subsidence.

If you have a complaint and need help with it, we can find the contact details of the person you need to address the complaint to (usually the CEO).  If you need a little help, we can will also write the complaint for you.

If you are dab hand at this yourself, we can just give you the contact information of the company you are looking for a small fee of £2.

Whenever you buy products or a service and need to complain about it, you should first gather a little evidence to help your complaint.

Follow our guide:

  1. Call the company first and try to record the conversation on a recording device.  By doing this, you are gathering evidence and taking notes of who you speak to and what they say during the call.
  2. Ask to speak to the complaints department.
  3. Once you get through ask the person to confirm their name, title and if it is a call centre, request the details of the location of the call centre.
  4. Explain the issue clearly and calmly then stop and wait for their response.
  5. Whatever you do, do not argue, get angry or swear during the conversation.  This will not help your complaint.
  6. If the issue is resolved, all good.  If you remain unsatisfied, ask to speak to the Manager.
  7. Explain the issue clearly and calmly then stop and wait for their response.
  8. If the issue is resolved, all good.  If you remain unsatisfied, request the company’s complaints email address or business address.  Email is much better and it will only cost your time (not postage!)
  9. Now it is time to get your complaint in writing.
  10. Set out your complaint in a short story form.  Starting from the date you became aware of the issue and include the name of the persons you spoke to during the recorded call(s) you made to the company.  Ensure you include that you recorded the calls if the company admitted any negligence during the call.  Give the company 48 hours to respond to your complaint.  Most companies will advise it takes 5-10 working days for a response, but you should request your own time frame.
  11. Now get in touch with us and we will give you the email address of the CEO you need to direct the complaint to or you can just email/write to the company’s complaint contact information you have been given.

If the issue is resolved, all good but if you remain unsatisfied, you can write to the company’s regulator

How much will it cost if we help you

  • If we can, we will send you information on how to complain for free!
  • If the issue is more detailed, we will write your first complaint letter for you for £20.
  • For more detailed complaints that may take longer, a fee can be negotiated to reflect the time spent dealing with it on your behalf.

Using this service does not constitute taking legal advice tailored to your individual circumstances.  We have a wealth of experience on dealing with consumer complaints, however if you use our service, you do so at your own risk and we cannot assume responsibility for any damage or loss which may arise as a result of your reliance upon it.

Just head to our contacts section, give us a call or drop us a line and we will respond within 48 hours.

What are you waiting for?  Let’s help you sort it out!