How to complain about a product or service

How to complain about a product or service - Home Guide Expert
Canstock Image

How to complain about a product or service

We have helped many people deal with consumer issues as well as more serious issues in relation to subsidence.  So how to complain about a product or service?

If you have a complaint and need help with it, we can find the contact details of the person you need to address the complaint to (usually the CEO).  If you need a little help, we can also write a complaint for you.

If you are a dab hand at this yourself, we can just give you the contact information of the company you are looking for for a small fee.

Whenever you buy products or service and need to complain about them, you should first gather a little evidence to help your complaint.

Follow our guide:

  1. Call the company first and try to record the conversation on a recording device.  By doing this, you are gathering evidence and taking notes of who you speak to and what they say during the call.
  2. Ask to speak to the complaints department.
  3. Once you get through ask the person to confirm their name, title and if it is a call centre, request the details of the location of the call centre.
  4. Explain the issue clearly and calmly then stop and wait for their response.
  5. Whatever you do, do not argue, get angry or swear during the conversation.  This will not help your complaint.
  6. If the issue is resolved, all good.  If you remain unsatisfied, ask to speak to the Manager.
  7. Explain the issue clearly and calmly then stop and wait for their response.
  8. If the issue is resolved, all good.  If you remain unsatisfied, request the company’s complaints email address or business address.  Email is much better and it will only cost your time (not postage!)
  9. Now it is time to get your complaint in writing.
  10. Set out your complaint in a short story form.  Starting from the date you became aware of the issue and include the names of the persons you spoke to during the recorded call(s) you made to the company.  Ensure you include that you recorded the calls if the company admitted any negligence during the call.  Give the company 48 hours to respond to your complaint.  Most companies will advise it takes 5-10 working days for a response, but you should request your own time frame.
  11. Now get in touch with us and we will give you the email address of the CEO you need to direct the complaint to or you can just email/write to the company’s complaint contact information you have been given.

If the issue is resolved, all good but if you remain unsatisfied, you can write to the company’s regulator

How much will it cost if we help you?

  • If we can, we will send you information on how to complain for free!
  • If the issue is more detailed, we will write your first complaint letter for you for £20.
  • For more detailed complaints that may take longer, a fee can be negotiated to reflect the time spent dealing with it on your behalf.

Using this service does not constitute taking legal advice tailored to your individual circumstances.  We have a wealth of experience in dealing with consumer complaints, however, if you use our service, you do so at your own risk and we cannot assume responsibility for any damage or loss which may arise as a result of your reliance upon it.

Just head to our contacts section, give us a call or drop us a line and we will respond within 48 hours.

What are you waiting for?  Let’s help you sort it out!

We hope you found our how to complain about a product or service helpful.

Find further how-to guides:

How to complain about a product or service

How to report Tree Subsidence

How to deal with difficult neighbours

Do I need to give my neighbour access to my property

How to Report a Burglary to an Insurer

How to Report a Burglary to the Police

How to deal with an insurance claim

How to buy a Council Property

How to apply for Planning Permission

What is subsidence and how to deal with it

How to Extend a Lease Agreement

Insurance you need for a Property

Become a Landlord

How to improve your Property to Sell



Conveyancing Solicitor

Mortgage Finder